War Room Culture · SRE History

The Real History of War Rooms in SRE

From Churchill's bunker to your 47-person Zoom call. How incident response borrowed the aesthetics of military command centers and what that says about what we're actually optimizing for.

Root Cause Analysis · Postmortem

Why Root Cause Analysis Fails (And Blame Assignment Succeeds)

RCA is the most well-intentioned failure in the industry. Here's why it almost always ends with a name in paragraph three — and what to do instead.

On-Call Management · SRE Tools

On-Call Burnout: The Feature, Not a Bug

On-call burnout isn't a side effect of your monitoring system. It's the documented output of treating human attention as an infinitely renewable resource. The math is in here.

SRE Metrics · MTTR Reduction

Mean Time to Blame vs MTTR: Why You're Measuring the Wrong Thing

MTTR is the metric on your dashboard. MTTB is the metric your organization actually optimizes for. Here's the gap between them — and what it's costing you.